Welcome to Heritage Bazaar. By accessing, browsing, or purchasing from our website (www.heritagebazaar.com), you agree to comply with and be bound by the following Terms of Service. These terms govern your use of our platform and outline the rights and responsibilities of both parties.

1. Introduction

Heritage Bazaar is a marketplace that connects customers with traditional artisans and curated handcrafted products. All products are offered in good faith, created with care, and provided as described.

2. Use of Website

By using this website, you confirm that:

• You are at least 18 years of age or are using the website under the supervision of a parent or guardian.

• All information you provide is accurate and complete.

• You will not engage in unauthorized access, misuse, or disruption of our platform or services.

3. Product Information

• We strive for accuracy in product descriptions, pricing, and availability.

• Due to the handmade nature of our products, minor variations in color, size, or finish are expected and celebrated as part of the artisanal charm.

• One-of-a-kind and vintage products may not be exactly replicated.

4. Orders & Payments

• Orders can be placed through our website using supported payment methods.

• We reserve the right to cancel or refuse any order for reasons including but not limited to: unavailability, payment issues, or suspicion of fraudulent activity.

• Prices are subject to change without notice but will not affect confirmed orders.

5. Return, Replacement & Cancellation Policy

Please refer to our dedicated Return, Replacement & Cancellation Policy for details on:

• Conditions for return eligibility

• Non-returnable items

• Replacement process

• Cancellations and applicable charges

By placing an order, you acknowledge that you’ve read and agreed to this policy.

6. Shipping Policy

Refer to our Shipping Policy for complete information on:

• Dispatch timelines

• Shipping charges

• Delivery estimates

• International orders and import duties

7. Intellectual Property

All content on this site—including images, text, logos, graphics, product descriptions, and designs—is the intellectual property of Heritage Bazaar or its partners and is protected under applicable copyright and trademark laws.

Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

8. Limitation of Liability

Heritage Bazaar is not liable for:

• Damages arising from the use or misuse of products

• Delays in delivery due to events beyond our control

• Indirect, incidental, or consequential damages

Our maximum liability in connection with any product or service is limited to the value of the purchased product.

9. Privacy

We value your trust. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the courts located in [Delhi, India].

11. Termination

We reserve the right to terminate your access or account if we find any violation of these Terms or harmful behavior towards the brand, artisans, or community.

12. Changes to the Terms

Heritage Bazaar may modify or update these Terms from time to time. Changes will be posted on this page, and continued use of the site implies acceptance of the updated terms.

13. Contact Us

For questions or concerns regarding our Terms of Service, reach out to:

• 📧 Email: support@heritagebazaar.com

• ☎️ Phone: +919220449813, +91 9220449815

• 🕙 Hours: 10 AM – 6 PM IST, Monday to Saturday