FAQ
Find answers to common questions about our products, services, and policies.
About Heritage Bazaar
Yes. Absolutely. From a weaver’s loom in Banaras to a wood carver’s tools in Rajasthan — every piece is touched, shaped, and loved by hand. No mass production. Just honest craft.
Orders & Custom Requests
Just explore our collections, add what speaks to you into the cart, and proceed to checkout. You’ll receive an order confirmation and we’ll handle the rest with care.
Of course. Whether you’re planning a mindful wedding, curating corporate gifts, or looking for custom interiors — we love collaborating on meaningful orders. Drop us a message or use our Custom Requests form.
Shipping & Delivery
Payments & Safety
Yes. All payments are processed via trusted and encrypted gateways. Your privacy and safety matter to us.
We accept UPI, credit/debit cards, net banking, and wallets via major Indian gateways.
Returns, Refunds & Cancellations
Since every product is handcrafted with care, we don’t accept returns for change of mind. However, if your item arrives damaged or defective, please report it within 48 hours and we’ll make it right.
You can cancel within 24 hours of placing your order. After that, our artisans may already be working on it, so cancellation may not be possible.
Gifting & Experiences
Yes! Every Heritage Bazaar product arrives beautifully wrapped — and you can add a heartfelt personal note too.
Yes, we do. From storytelling sessions to artisan-led workshops and heritage walks, we offer immersive experiences that reconnect people with India’s intangible heritage. Check our Heritage Experiences section for updates.
Partnerships & Collaborations
We’d love to hear your story. Please fill out the Join as Artisan form at the bottom of our site or write to us at [your email].
Yes! We welcome partnerships with those who share our passion for preserving and promoting heritage. Reach out — let’s build something meaningful together.
